If your customers request proof or confirmations of work you can send them a job sheet (prior to completion) or a job report (on completion)
The reports can consist of
Job description
Images taken onsite (optionally)
customer signature(s)
cost items (optionally)
custom data fields (optionally)
You can also attach a copy of any completed forms you have done with the job report email.
You can send a job sheet or job report to the customer complete with the job to any email address(es). This can be sent with or without cost items and/or prices, images, customer signatures and job details.
Creating a job sheet
From the main Jobs dashboard, select 'View' on the corresponding job you would like to produce a job sheet for.
From the next page, in expanded view mode, the left hand sub-menu will give you the option to create 'Job Sheet'.
A pop-up window will the give you several options about the format of the job sheet you are creating and to who you wish to send it.
The Job ID, Customer details and job details are automatically picked up from the job.
You have three options when it comes to how costs are displayed on the job report:
Cost items and prices included
Cost items included without prices
No cost items or prices included
The system automatically picks up the primary email address for the client to send the job report to. However, you can overtype this field with a different email contact or add additional email recipients using the '+' function.
Selecting the tick radial box will indicate whether the files attached to this job (see 'Adding a new job to Workforce' for details of how to attach files) should be attached to the email.
Lastly, you can select or deselect the tick box marked 'Download' to indicate whether you wish to view a copy of the PDF in a new browser window in order to download a copy.
Once you have made your selections, click the 'Create PDF' button to send the Job Sheet.
Creating a Job Report
Job reports may only be created once a job has been marked as 'Completed'. To change the status of a job, fieldworkers or office staff can select the relevant job and choosing the 'Completed' status.
The 'Job Sheet' option will then change to reflect 'Job Report' instead (you may need to refresh your screen or navigate away from the job for this change to take effect.
Selecting the 'Job Report' function will launch a new pop-up window with the same options as the 'Job Sheet' function.
Once again, you can select from three choices of report with regard to the inclusion of prices:
Cost items and prices included
Cost items included without prices
No cost items or prices included
The primary email address for the appropriate customer is automatically populated but can be typed over with a new address or additional addresses added using '+' function.
Selecting the tick radial box will indicate whether the files attached to this job (see 'Adding a new job to Workforce' for details of how to attach files) should be attached to the email.
Lastly, you can select or deselect the tick box marked 'Download' to indicate whether you wish to view a copy of the PDF in a new browser window in order to download a copy.
Once you have made your selections, click the 'Create PDF' button to send the Job Report.
